Terms & Conditions
A LEGAL DISCLAIMER
The Terms & Conditions provided by Artezen are intended to establish the rights, responsibilities, and limitations between the Agency and the Client. By engaging with our services, the Client acknowledges that all information, obligations, and disclaimers stated within these Terms & Conditions are legally binding. Artezen is not liable for outcomes beyond its control, including platform changes, market fluctuations, or client-side factors. The Client is responsible for reviewing the Terms & Conditions thoroughly, and continued use of Artezen’s services constitutes full acceptance of all terms, policies, and limitations set forth. Artezen reserves the full right to modify, update, or amend these Terms & Conditions at any time & continue using our services leads to acceptance.
ARTEZEN LEGAL TERMS & CONDITIONS
1. Definitions:
1.1 “Agency” refers to Artezen, its directors, employees, and authorized representatives.
1.2 “Client” refers to the individual or business engaging the Agency’s services.
1.3 “Services” refer to marketing, lead generation, advertising, automation, creative, SEO, consulting, and any related services provided by the Agency.
1.4 “Agreement” refers to these Terms & Conditions, along with any proposals, invoices, statements of work (SOW), or additional agreements.
1.5 “Deliverables” refer to the materials, campaigns, reports, or outputs produced by the Agency.
2. Scope of Services:
2.1 The Agency shall provide the Services as specified in the proposal, SOW, or invoice accepted by the Client.
2.2 Any additional work outside the agreed scope shall be billed separately.
2.3 The Agency reserves the right to modify methods, tools, or processes used to deliver Services, without affecting the agreed outcomes.
3. Payment Terms:
3.1 All service fees must be paid in advance, unless otherwise agreed in contract.
3.2 Advertising budgets (ad spend) are the sole responsibility of the Client and are separate from the Agency’s Service charge.
3.3 Late payments may result in suspension of Services.
3.4 Service fees paid are refundable/partial refundable, only if meet below criteria:-
If agency is unable to deliver agreed terms of client as mentioned in contract*.
3.5 The Client is responsible for all applicable taxes.
4. Performance & Results Disclaimer:
4.1 The Agency does not guarantee a specific number of leads, sales, conversions, or revenue outcomes, unless mentioned in contract*.
4.2 Performance may vary due to market conditions, competition, algorithm changes, platform issues, or Client-side factors.
4.3 The Agency shall not be liable for unsatisfactory results arising from insufficient budget, delayed client feedback, or incomplete Client-provided information.
5. Client Responsibilities:
The Client shall:-
5.1 Provide accurate business information, login access, assets, and approvals in a timely manner.
5.2 Ensure compliance with industry regulations and advertising policies.
5.3 Maintain responsibility for internal sales processes, communication follow-ups, and customer service.
5.4 Indemnify the Agency against losses arising from inaccurate, infringing, or misleading information provided by the Client.
6. Advertising Budget & Platform Accountability:
6.1 The Client shall pay ad spend directly to advertising platforms such as Google, Meta, etc.
6.2 The Agency is not responsible for:
* Account suspensions
* Delayed approvals
* Platform outages
* Fluctuations in ad performance
6.3 The Client acknowledges that all advertising platforms operate independently and outside the control of the Agency.
7. Intellectual Property Rights:
7.1 All materials created by the Agency—including landing pages, funnels, creatives, scripts, copywriting, and strategies etc—remain the intellectual property of the Agency unless otherwise agreed in contract.
7.2 The Agency grants the Client a limited, non-exclusive, non-transferable license to use the Deliverables during the term of engagement.
7.3 Client-provided content must be owned or licensed by the Client. The Client assumes full responsibility for copyright or trademark violations.
8. Confidentiality:
8.1 Both parties shall maintain the confidentiality of proprietary, financial, and strategic information shared during the engagement.
8.2 Confidential information shall not be disclosed to third parties without prior consent.
9. Term & Termination:
9.1 Either party may terminate the Agreement with prior notice, subject to the terms specified in the proposal or contract.
9.2 Fees for work already completed or in progress are non-refundable.
9.3 Upon termination, all access to campaigns, accounts, funnels, automation systems, and deliverables may be revoked unless otherwise agreed.
9.4 The Client remains liable for outstanding payments.
10. Limitation of Liability:
10.1 The Agency shall not be liable for indirect, incidental, or consequential damages, including loss of profits, revenue, business opportunities, or data.
10.2 The Agency’s liability shall be limited to the total amount paid by the Client for the Services during the tenure of work mentioned in billed or in contract.
10.3 The Agency shall not be liable for damages arising from:
* Platform policy changes
* Delays caused by third-party tools
* Client-side operational issues
* Inaccurate data provided by the Client
11. Revisions, Support & Communication:
11.1 Revisions are limited to those specified in the contract or agreement. Additional revisions may incur extra charges.
11.2 Support hours and response times shall follow the Service level agreed with the Client.
11.3 Communication delays from the Client may delay timelines and deliverables.
12. Governing Law & Jurisdiction:
12.1 This Agreement shall be governed by the laws of India.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts located in India, unless otherwise mutually agreed.
13. Acceptance of Terms:
By signing a contract, paying an invoice, or engaging with the Agency’s Services, the Client acknowledges and agrees to be bound by these Terms & Conditions.